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  • Services


    • ICT support services with a complete life cycle comprising of:

    • Acquisition

    • Maintenance, implementation and upgrade of information

    • Communications Technology Infrastructure

    • Design, implementation and project management

    • A cohesive, end-to-end optimization and migration of IT environments

    • Discovery, analysis, optimization, virtualization, consolidation, and migration of IT Systems and more

    • All aspects of the IT infrastructure are addressed including Facilities (layout, power/cooling, physical security), System Infrastructure (servers, networking, storage and security), Systems Software, Applications (infrastructure mapping & dependencies) as well as Service Management and Operations. We offer cloud service models in the form of Infrastructure as a service (LAAS) and Software as a Service (SaaS).
      We are certified to supply, install and support several industry leading enterprise technologies such as EMC, HP, Dell, Oracle/SUN, IBM, Kodak, Fujitsu, VMware and Intermec.


      End-user support provides a single point of contact for technology needs related to hardware and software, whilst recognising that all organizations and employees are not the same. Our service allows for the selection of technology and services at the organization and the end-user level.

      Our help desk can provide a single point of contact to access and activate required services to resolve problems within agreed services levels.


      Our managed services offering co-ordinates effective client information systems through an IT value chain that integrates products, services, resources and skills in a customised solution, essentially to enable clients to focus on their core business. The service includes a strategic outsourcing option that aligns with other service providers to design and implement hosted application and call centre solutions.


      All incidents are tracked from occurrence through first and second line of support to Vendor/Supplier where relevant with particular attention to resolution and prevention of re-occurrence.


      Problem management is focused on with identifying and resolving underlying causes of incidents to prevent re-occurrence


      All products related defects or requests for services are logged at our help desk and we execute specific and dedicated actions to ensure

      • All defects or requests logged and uniquely identified;

      • Or requests are escalated to the responsible personnel;

      • Defects are prioritized according to the severity of the defect;

      • Feedback is given to the originator of the problem according to the severity;

      • Build-up of the support knowledge base; and

      • Training is identified where required.


      Help desk

      • We offer a help desk for customer support, providing a single point of contact to access the required technical skills to resolve problems within agreed services levels.

      • A request for service can be registered our web site.

      • Help desk is monitored 24/7


      Service level management aligns and manage IT services through a process of definition, agreement, operations measurement, and review. Required services are established in close co-operation with the client. These are assessed and adjusted during regular Service Reviews. Our Infrastructure and Support Service is focused on the design, implementation, operation and support of cost effective, secure, reliable and scalable information and communication infrastructures as a foundation for the delivery of business excellence and value.

      As key to our commitment to total life-cycle support for solutions, we o er technical and support services that are based on a flexible portfolio of contracts, service level agreements or outsource options that enable customers to focus on their core business and to fully exploit the benefits of cost effective information systems technology. We provide services in compliance to ITIL to manage IT infrastructure and systems. This includes all lines of support, security, capacity planning, and business continuity and disaster recovery planning and testing. IT professionals are available on contract for short to medium-term development projects or technical support assignments.

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